We have high quality control standards to make sure all the products we ship are in perfect condition, however, a return or an exchange request is sometimes unavoidable. If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your new and unworn item(s).

Please bear in mind that our products are made to order. If you order the wrong size, we have to make a new item and your returned item counts toward our waste, which we try to minimise. Please check the size chart before ordering.

We suggest you inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately, so we can correct any problems.

Return/Exchange Guidelines

To make the return/exchange service as easy as possible, please follow the guidelines below:

1. Please contact our customer service on weare@thirty-square.com to get a return/exchange authorisation form and return address within 30 days upon receipt. We don't accept the returned package without authorisation from customer service.

2. Only if our products have quality problems, can we accept return requests. Please allow a little bit of colour and size difference, this is inevitable as our products are hand made.

3. All returned products must be in their original condition, unworn, unwashed, with original tags. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.

4. Please return through your local post office and include your filled-out return/exchange authorisation form in your return package. Any lost or damaged in transit are your responsibility, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using C.O.D. service.

5. Once we have received your returned package, we will send you an email notification and arrange an exchange or a refund within 7 business days.

Distance Selling Regulation

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the Contract for the purchase of any Goods within 14 working days of delivery. A working day is any day other than weekend and bank or other public holidays.

We are obliged to exchange the items or provide you with a full refund provided that, where delivery has taken place, you have returned the goods to us in the same condition that they were delivered, unused and in the same protective packaging in which the goods were delivered, and you have emailed us to notify us of your cancellation within the cancellation period.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to the address provided by us at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. We recommend you use a recorded delivery service for your return for your own protection.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 working days of your cancellation. We reserve the right to not refund a cancelled order if the product is not returned to us.

You will not have any right to cancel an order for the supply of any goods that are made to your personal specification or are clearly personalised.